Refund Policy

Launch video orders

• Before work starts: cancel for a full refund. Work starts when we send you the script and storyboard.
• After work starts: each order includes revision rounds (1 for Launch video, 2 for Launch video Pro). We keep revising within those rounds until the video matches the agreed brief.
• If we cannot deliver within the stated time and you no longer want the video, we refund in full.

Digital products (prompt pack)

You can request a full refund within 7 days of purchase, no questions asked.

How to request a refund

Reply to your Stripe receipt, or email us at the contact address listed on the site with the email you paid with. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.